Welcome to GenTheta! We value your trust and strive to provide a seamless shopping experience. Please review our Cancellation and Refund Policy to understand your rights and our processes regarding cancellations and refunds for purchases made on our website, https://gentheta.com.
Cancellation Policy
Order Cancellation by Customer:
- You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
- To request a cancellation, please contact us at +1 608-977-4000 or email us at info@gentheta.com.
- If your cancellation request is approved, the amount will be refunded to your original payment method within 7-10 business days.
Order Cancellation by GenTheta:
- GenTheta reserves the right to cancel any order under the following circumstances:
- Product is out of stock.
- Payment issues, such as incomplete or fraudulent transactions.
- Errors in product listing, including price or description inaccuracies.
- In such cases, customers will be notified via email or phone, and a full refund will be issued promptly.
- GenTheta reserves the right to cancel any order under the following circumstances:
Refund Policy
Eligibility for Refunds:
- Refunds are applicable under the following conditions:
- The product was damaged or defective upon delivery.
- You received the wrong product.
- Your order was canceled successfully before shipment.
- Refund requests must be made within 7 days of receiving the product.
- Refunds are applicable under the following conditions:
Non-Refundable Situations:
- Products that have been used, washed, or altered.
- Orders canceled after shipment.
- Items purchased on final sale or during special promotions, unless defective.
Refund Process:
- To initiate a refund, contact our customer support at +1 608-977-4000 or email info@gentheta.com with your order details and reason for the request.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
Return Shipping Costs:
- If the return is due to an error on our part (e.g., wrong or defective product), we will cover the return shipping costs.
- For other returns, customers are responsible for shipping charges.
Contact Us
If you have any questions or need further assistance, please feel free to contact us:
- Phone: +1 608-977-4000
- Email: info@gentheta.com
Thank you for shopping with GenTheta! We appreciate your business and are here to ensure your satisfaction.
