Welcome to Gentheta! We aim to provide you with a seamless and enjoyable shopping experience. Please read our Shipping & Delivery Policy carefully to understand how we handle orders, shipping, and delivery.

Shipping Locations

We currently ship our products within [your shipping regions, e.g., the United States, Canada, etc.]. If you are located outside these regions, please contact us at info@gentheta.com for further assistance.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification once your order has been shipped.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

• Standard Shipping: 5–7 business days.
• Express Shipping: 2–4 business days.
  Delivery times may vary based on your location and unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on the shipping carrier’s website.

International Shipping

We currently offer international shipping to select countries. Please note that international shipments may be subject to additional taxes, duties, or customs fees, which are the responsibility of the recipient.

Lost or Damaged Items

• If your package is lost during shipping, please contact us at info@gentheta.com or call us at +1 (608) 977-4000. We will investigate and assist in resolving the issue.
• If your item arrives damaged, please provide photos of the damaged item and packaging within 48 hours of delivery.

Changes to Orders

If you need to make any changes to your order (e.g., shipping address or product details), please contact us immediately at info@gentheta.com. Changes can only be made before the order has been processed.

Returns & Exchanges

For information regarding returns and exchanges, please refer to our Returns & Refund Policy.

Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us:

• Email: info@gentheta.com
• Phone: +1 (608) 977-4000

Thank you for choosing Gentheta. We look forward to serving you!